Contact Secure Locker Rental
Secure Locker Rental Ltd
82 James Carter Rd,
Mildenhall,
Suffolk
IP28 7DE
enquire@securelockerrental.uk
www.securelockerrental.uk
www.locker.rentals
Tel: 0330 311 1003
FAQ’s
Questions and answers relating to Secure Locker Rentals, giving basic information to users
Refunds
Unfortunately, we do not offer refunds. You can cancel your locker with us; however, a refund will not be issued. Please do not book a locker if you are on the waiting list for another school. Please ensure you check the location is suitable / accessible before booking a locker. Please do not re-book your locker if you are unsure if it is required for the following year.
Booking a locker
All lockers can only be booked online. The booking system is automated, and all available lockers are shown online. We are unable to accept cash or cheques. Lockers cannot be booked or reserved via telephone or email.
Sharing Lockers
Lockers can only be used by the student who has booked the locker and is in possession of a booking confirmation. Secure does not permit lockers to be shared.
I have not received my forgot password email
Please check your spam folder as sometime your spam filters move system generated emails into spam folders.
Are lockers transferable
Our lockers are non-transferable
I have booked a locker, but I have not received an email to book my locker the next year
We send out all renewal emails every April-May. If you do not receive this email can we please ask you to check your spam folder. However, you can log onto the portal and view previous lockers that you have booked with us and purchase a new locker without the need of a reminder email. Due to year group bubbles it is not always possible to book the same locker for the new academic year, however when you go to book a locker it will show you all the lockers we have available for you to book.
How do I stop the booking reminder emails
We endeavour to send out all renewal emails every April-May. On the email there is a cancellation link, if you select this option you will no longer receive these reminders. Please note their is no guarantee’s that you will be able to keep the same locker for each academic year that you remain in the school. The lockers can only be booked for one academic year at a time.
Can I add multiple children to a reservation
Yes, if they are all added at the time of initial booking, you can select add another child.
Emptying your locker
At the end of the school year all items must be removed from your locker and the locker left empty. Secure is not responsible for any items that have been left in the locker.
Changing your locker location
Wherever possible we are happy to move a booked locker to a new location / height, however these are subject to availability.
Resetting Your Pin Code
We are unable to reset codes remotely, if you change your code can we please ask that you keep a note of this code as if the code is forgotten we will require an engineer to visit the school to manually reset the code. The school will have a master key and are able reset the code for you.
Our Terms & Conditions
This rental agreement is between Secure Rentals and the lessee.
- The rental period is from the point of rental (regardless of date) until the end of the current school year.
- Reduced rates for short date ranges are not available.
- Rental fees are non-refundable. You can cancel your locker with us; however, a refund will not be issued. Please do not book a locker if you are on the waiting list for another school. Please ensure you check the location is suitable / accessible before booking a locker. Please do not re-book a locker if you are unsure if it is required for the following year.
- Our locker prices are subject to change in-line with inflation.
- Rental of lockers is non-transferable. The locker can only be used by the lessee and lockers cannot be shared.
- Lockers can only be used for the storage of personal items that belong to the lessee and must not include illegal items or any item prohibited by the school.
- Secure will not be held liable for any loss, damage or theft of items kept in the lockers.
- The school has the right to inspect the contents of the locker without prior notice.
- At the end of the school year all items must be removed from the locker and the locker left empty. Any items left in the locker remain on the school premises and will be given to a school representative if possible. Secure are not liable for items left or said to be left inside lockers.
- The locker should be left clean and in good condition.
- Any damage or vandalism must be reported to the school immediately.
- We are unable to reset codes remotely, if you change your code can we please ask that you keep on a note of this as if this code is forgotten we will require an engineer to visit the school to manually reset the code. Booking confirmations can be re-issued by visiting Locker.Rentals.